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CUSTOMER JOURNEY OPTIMISATION MADE EASY USING AI

Get a complete view of the customer journey by integrating your own data with social intelligence.

WHAT MAKES listening247® BETTER?

Integrate internal and external data for CX insights in a matter of hours, not months.

SOCIAL INTELLIGENCE

Analyse public posts in social media, blogs and forums for unsolicited conversations around your brand and competitors.

INTERNAL
DATA 

Ingest your own customer data including survey responses, customer support messages or call centre recordings transcribed into text.

AI DRIVEN INSIGHT

Use machine learning models to annotate text and images with brands, sentiment, topics and customer journey stage in ANY language, with highest ACCURACY.

DATA INTEGRATION

Integrate data from all sources, quickly and easily, to discover customer insights and optimise your CX management process.
 

Carlsberg

listening247 was used by Carlsberg for a digital campaign evaluation, in an effort to measure the success of a YouTube campaign in terms of shares. listening247 was ...

Anders Nyberg, International Insights Director, Carlsberg

SABMiller LatAm

SABMiller asked DMR to annotate social media posts about beer with sentiment. The precision of the listening247 report was 87% - as measured by an independent 3rd party ...

Piotr Stefan Szymski, Market Intelligence & Insights Director, SABMiller LatAm

Procter & Gamble Geneva

DMR has produced a social media listening report for our product category that covered user posts on public websites in 6 different languages including German where the ...

Maud Legagneur, Global Brand Manager, Oral Care, Procter & Gamble Geneva

Frederique Constant

We found the listening247 report delivered by DMR to be very useful in gaining a better understanding of the social media landscape around the watch market. The ...

Peter Stas, CEO, Frederique Constant

Green Cola

DMR has definitely met and even exceeded our expectations in the listening247 report delivered for Green Cola in Greece. We were particularly impressed with the 85% sentiment ...

Pericles Venieris, CEO, Green Cola


CUSTOMER JOURNEY OPTIMISATION


If you do it right, identifying and influencing detractors and promoters becomes easier than you might think.

Integrate all your customer interactions into a single customer view.

         • understand how they think and feel
• nurture them to become loyal
   • turn them into fierce advocates
     • stop those at risk from defecting


Implement a system informed by all your unstructured data - internal and external, e.g. social media posts, customer service call centre recordings and survey answers, to respond with the right message at the right time.
 

BOOK A DEMO
 

 

FOR AGENCIES

  • Access cost-effective digital solutions to provide cutting-edge service to clients
  • Unlock a new revenue stream by easily integrating social listening with sales data and survey data
  • Deliver customised insight - from raw harvested data to extensive reports with conclusions and recommendations
BOOK A DEMO

FOR BRANDS

  • Monitor what is being said about your brand to respond to negative posts and leverage positives
  • Accurately evaluate past and present marketing campaigns, and plan future campaigns with confidence
  • Benchmark your share of voice with competitors and uncover market gaps and additional opportunities
BOOK A DEMO